Return Policy

Thank you for choosing natchce for your home goods needs. We understand that occasionally, you may need to return a product. Our Return Policy outlines the terms and conditions of returns to ensure a smooth and hassle-free process.

Return Eligibility

- To be eligible for a return, items must be in new and unused condition. They must also be returned in their original packaging.

- Returns are accepted within 30 days of the delivery date.

Non-Returnable Items

- Certain products are not eligible for returns. These include personalized items, perishable goods, and clearance items.

Initiating a Return

- To start the return process, please contact our customer support team at [Contact Email]. They will guide you through the necessary steps and provide you with a Return Authorization (RA) number.

- Returns without an RA number will not be accepted.

Shipping Costs

- You are responsible for shipping costs associated with returning an item, unless the return is due to a mistake on our part.

- For items with free shipping, the cost of outbound shipping will be deducted from your refund.

Refunds

- Once we receive your return, our team will inspect the item and process your refund. Refunds will be issued to your original payment method.

- Please allow up to [Number] business days for the refund to appear in your account.

Exchanges

- If you receive a damaged or defective item, please contact us immediately. We will provide you with a replacement, and we will cover the cost of return shipping.

Damaged or Defective Items

- If your item arrives damaged or defective, please provide photos of the item and its packaging to our customer support team within [Number] days of delivery. We will work to resolve the issue promptly.

Cancellations

- If you wish to cancel an order, please do so within [Number] hours of placing it. Cancellations after this period may be subject to a restocking fee.

Changes to the Return Policy

- natchce reserves the right to make changes to this policy at any time. Any modifications will be posted on this page, and the revised terms will be effective upon posting.

Contact Us

If you have any questions or concerns regarding our Return Policy, please reach out to our customer support team at [Contact Email]. We are committed to providing exceptional service and addressing your needs promptly.

Thank you for choosing natchce. Your satisfaction is our priority, and we look forward to continuing to serve you with high-quality home goods and exceptional customer service.